Privacy Policy

Privacy Policy

Introduction

Welcome to https://marriage-counselling-sutherland-shire.thebestlocalpro.com (referred to as “Marriage Counselling Sutherland Shire,” “we,” or “our” in this Privacy Policy). We are dedicated to protecting your privacy and ensuring the security of your personal data. This policy outlines our practices regarding the collection, handling, and processing of information about you when you interact with our website, applications, services, and products.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://marriage-counselling-sutherland-shire.thebestlocalpro.com.
  2. Any mobile or desktop applications developed by us and made available for download.
  3. Services offered through our platform, such as online counselling sessions.
  4. Products we provide, including digital resources and tools related to marriage counselling.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy describes the ways in which we process your personal data when:

  1. You use our applications and services as an authorized user, creating an account or accessing personalised features.
  2. You visit our websites, including navigating through pages, using forms, or interacting with interactive elements.
  3. We communicate with you via email, calls, SMS/text messages, or other channels for marketing, transactional, or customer support purposes.

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

  1. Account Information: Details related to your user account creation, such as username, email address, and password.
  2. Payment Information: Data needed for processing payments, including credit/debit card numbers, billing addresses, and payment history.
  3. Financial Information: Any financial records or details provided for services that involve monetary transactions.
  4. Purchase Information: Information about products or services you’ve purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP address, device ID, and advertising IDs.
  6. Location Data: Geolocation information collected when you use our location-based services or allow access to your location data.
  7. Feedback and Reviews: Comments, suggestions, ratings, and other feedback you provide to improve our services.
  8. Social Media Information: Data from social media platforms when you connect your accounts or interact with us through these channels.
  9. Product Information: Details about products you have shown interest in, viewed, or purchased on our website.

We obtain this data through various means: user input forms, account settings, automated tracking technologies (like cookies and device identifiers), third-party integrations, and direct interactions with customers.

Cookies

We use cookies to enhance your experience and provide personalized content. Cookies are small text files stored on your browser that enable us to recognize your device and gather usage data. Our cookie policy categorizes them into:

  1. Strictly Necessary: Essential for navigating our website and using its core features.
  2. Preference: Remember your preferences, such as language settings and display options.
  3. Analytics: Collect information about your interaction with our website to improve performance and functionality.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purposes described in this policy or required by law. When we no longer need your data, we will securely delete or anonymize it to prevent unauthorized access or use. Our retention periods are determined by legal requirements, business needs, and industry best practices.

Security Measures

We have implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  1. Encryption of sensitive data both at rest and in transit.
  2. Access controls and authentication mechanisms to ensure that only authorized personnel can access confidential information.
  3. Regular security audits and updates to our security protocols.
  4. Training for employees to maintain a secure work environment.

Your Rights (depending on your jurisdiction)

In accordance with applicable data protection laws, you have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you and to know how it is being used.
  2. Rectification: The right to rectify inaccurate or incomplete personal data and ensure that it is updated.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances, such as when processing is no longer necessary.
  4. Restriction: The ability to request restrictions on the processing of your data in specific situations, like contesting its accuracy or refusing its use for direct marketing.
  5. Portability: The right to obtain and transfer your personal data to another controller in a structured, commonly used format.
  6. Objection: The right to object to certain types of processing, such as direct marketing or profiling.
  7. Non-Discrimination: Protection against discrimination for exercising your data protection rights.

To exercise any of these rights, please contact our privacy team at the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any inquiries, unsubscribe requests, or questions regarding your data privacy, please contact us:

  • Email: contact@marriage-counselling-sutherland-shire.thebestlocalpro.com
  • Postal Address: [Provide the physical address if applicable]

We are committed to addressing any concerns you may have about our privacy practices.